Sources list for MARKETING QUALITY:

Naylor, Gillian & Zeithaml, V. "Price and Brand Name as Indicators of Quality Dimensions." Journal of the Academy of Marketing Science, 28 (August) 2000, 3590374
Managing Marketing Communications

"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)

Rosen, Barry Nathan; H. Fred Kaiser and Marianne Baldeck. 1989. Nonindustrial private forest landowners as timber marketers: A field study of search for market information and decision quality. Forest Science 35(3):732-744.
Alabama's Forests

Hills, S. (1995). "From Quality Circles to Total Quality Management." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.
Quality Circles

Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management

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