Sources list for THE RELATIONSHIP BETWEEN EMPLOYEE JOB SATISFACTION AND CUSTOMER SATISFACTION:

Neff, T. M. (2002). What successful companies know that law firms need to know: The importance of employee motivation and job satisfaction to increased productivity and stronger client relationships. Journal of Law and Health, 17(2), 385.
Commercial Aviation

Survey report on "Customer Satisfaction on the Way Up", American Customer Satisfaction Index, February 2002
Customer Loyalty in the Hotel Industry

Moorman, R. H. 1993, "The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior", Human Relations, vol. 46, no. 6, pp. 759-775.
Motivational Factors

Fortune, Jimmie C. (2002) Job satisfaction among employee assistance professionals: A national study. Journal of Employment Counseling, June 1. Retrieved 30 October 2004 from www.highbeam.com.
Age and Job Satisfaction

Goris, Jose R., John D. Pettit Jr, Bobby C. Vaught (1997)An Examination of Organizational Communication as a Moderator of the Relationship between Job Performance and Job Satisfaction. The Journal of Business Communication. 34: 1. Pg. 81+.
Conflict

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